Shipping Policy
Shipping Policy
Order Processing
Orders are typically processed by our U.S.-based fulfillment partners within 2–5 business days after payment is confirmed.
Business days do not include weekends or U.S. public holidays. Processing may take longer during holidays, periods of high order volume, severe weather, or other circumstances outside our control.
Shipping Rates
Current standard shipping rates are:
• Free standard shipping on orders of $50 USD or more
• $4.90 USD standard shipping on orders from $0 to $49.99 USD
The final shipping charge and available delivery options are displayed at checkout. Shipping promotions and rates may be updated from time to time.
United States Delivery
After an order has been processed and handed to the carrier, standard delivery within the United States typically takes 5–10 business days.
Delivery estimates are not guaranteed. Carrier delays, severe weather, holidays, remote delivery locations, and other circumstances outside our control may affect delivery times.
International Shipping
We currently accept orders for supported international destinations shown at checkout. Available destinations may change based on carrier availability, product restrictions, and applicable laws.
International delivery times vary by destination, carrier, customs processing, and local postal services. Any delivery estimate shown at checkout is an estimate and is not guaranteed.
Customers are responsible for confirming that the products they order can legally be imported into their destination country or region. Customs duties, import taxes, brokerage fees, and other charges imposed by local authorities are the customer’s responsibility unless otherwise stated at checkout.
We are not responsible for customs delays, rejected imports, or packages returned because of local food import restrictions. Shipping charges may not be refundable when an order is refused or returned by customs for reasons outside our control.
Order Tracking
When tracking is available, a shipping confirmation email will be sent after the order has been handed to the carrier. Please allow 24–48 hours for tracking information to update.
Multiple Shipments
Products may be fulfilled by different U.S.-based partners. As a result, items from the same order may arrive in separate packages and at different times. You will not be charged additional shipping solely because an order is divided into multiple shipments.
Incorrect or Incomplete Addresses
Customers are responsible for providing a complete and accurate shipping address at checkout. Contact us as soon as possible if you notice an error.
We cannot guarantee address changes after an order has entered processing. Additional shipping charges may apply if an order must be resent because an incorrect or incomplete address was provided.
Lost, Delayed, or Damaged Packages
If tracking shows that a package is lost, substantially delayed, or delivered but you cannot locate it, contact us at ojyv1599@outlook.com. We will review the tracking information and assist with the carrier claim when appropriate.
If a food product arrives leaking, damaged, opened, or in an unsafe or unusable condition, do not consume it. Contact us within 48 hours of delivery and include your order number, photos of the product, packaging, shipping box, and shipping label.
Please keep the product and all packaging until we have reviewed your claim.
Contact Us
For shipping questions, contact:
shopfoodhub
Email: ojyv1599@outlook.com
Mailing Address:
319 E Pine St
Elma, WA 98541
United States