Refund policy

Return and Refund Policy

Because we sell food products, we do not accept returns or exchanges for change of mind, taste preferences, or products that have been opened or consumed.

Damaged, Defective, or Incorrect Items

Please inspect your order as soon as it arrives. If an item is damaged, leaking, defective, spoiled upon arrival, or different from what you ordered, contact us at ojyv1599@outlook.com within 48 hours of delivery.

Please include:

• Your order number
• A description of the issue
• Clear photos of the product
• Photos of the shipping box, packaging, and shipping label

Please do not discard the product or packaging until we have reviewed your claim. Depending on the circumstances, we may offer a replacement, store credit, or refund. We reserve the right to request additional information before approving a claim.

Food Products and Other Non-Returnable Items

For health and food-safety reasons, perishable goods, food products, opened products, and products with broken seals cannot be returned or exchanged.

We also cannot accept returns of gift cards, clearance items, or products marked as final sale, except when an item arrives damaged, defective, or incorrect.

Order Cancellations

If you need to cancel or change an order, contact us as soon as possible at ojyv1599@outlook.com. We cannot guarantee changes or cancellations after an order has entered processing or has shipped.

Shipping Delays

Carrier delays do not automatically qualify for a refund. However, if your package is lost, substantially delayed, or arrives in an unsafe or unusable condition, contact us so we can review the situation.

Refunds

If a refund is approved, it will be issued to your original payment method. Please allow up to 10 business days for the refund to appear after it has been processed. Processing times may vary depending on your bank or card issuer.

Original shipping charges are non-refundable unless the order was incorrect, damaged, defective, or otherwise eligible under this policy.

Unauthorized Returns

Do not send products back without contacting us first. Unauthorized returns will not be accepted or refunded.

Contact Us

For questions about an order, damaged products, or refund eligibility, contact:

shopfoodhub
Email: ojyv1599@outlook.com
Mailing Address:
319 E Pine St
Elma, WA 98541
United States